If you have a question, the fastest way to get an answer is to use our live chat feature located at the bottom right hand corner. If we aren’t online, you can leave us a message and we’ll get back with you as soon as possible!

Here are some common questions:




Q: When are you open?

A: We are in the office Mon – Fri, 9:00 AM – 5:30 PM EST. If you need to contact us outside of our normal operating hours, you can leave us an offline message, send us an email, or call 1-800-240-1850 and leave us a message. We will get back with you as soon as possible.




Q: How much is S&H?

A: For our library customers, we charge 8% of the total or $5.00 minimum.




Q: How can I get Free S&H?

A: This question is asked so often it has it’s own page! Here are the ways to get Free S&H.




Q: What do I need to set up an account?

A: Simply click “My Account” at the top of our site. Enter your contact information and create your own password. You do not need a credit card to create an account.




Q: My organization is tax exempt, do you need our tax exempt form?

A: Currently we only require your tax exempt form if you are in our home state of Florida.




Q: Can we be billed or do we have to pay by credit card?

A: If you are with a public library, we can bill you 30 days net. Choose “Place a purchase order” at checkout. Purchase order number is not required.




Q: Which credit cards do you accept?

A: We accept Visa and MasterCard.




Q: Where is my order history?

A: If you placed an online order prior to 10/01/15, you will not be able to view this online. We can still provide you this information, just contact us and let us know. For online orders placed after 10/01/15, you can view these on your My Account page.




Q: Where can I find my account number?

A: Here at Showcases we don’t use account numbers. We believe you are a name, not a number.




Q: How can I get a W-9 form from you?

A: You can request a W-9 here.




Q: I received a winning lotto ticket. What do I win and how do I collect?

A: Simply fax (1-800-240-1851) or scan/email (customerservice@showcases1.com) the winning lotto ticket to us.
Winning Prizes:

  • 3 Cherries = Surprise Gift on Next Order!
  • 3 Lemons = $10 OFF Next Order
  • 3 Oranges = FREE Shipping and Handling on Next Order
  • 3 Bells = 10% OFF Next Order
  • 3 Bars = 25% OFF Next Order




Q: Do you offer free samples?

A: Here at Showcases we are more than happy to provide our Library customers with a free sample for many of our AV Media Packaging Products so you can see and feel the quality. Our online sample request form can be found here.